Overview
What is AMS360?
Vertafore in Denver offers their insurance agency management software. AMS360 offers production and renewal analysis, a general ledger, a client portal, and other management tools.
Read moreRecent Reviews
TrustRadius Insights
AMS360 is a versatile software that is widely used by insurance agencies for various purposes. It caters to the needs of different teams …
AMS360 (Vertafore) - in my experience, doesn't play nice when you have to leave them
1
out of 10
October 20, 2023
Incentivized
My agency was purchased and I contacted Vertafore, AMS360, to let them know that the new owner wanted to use a different software package. …
AMS360 is a good fit for our agency
7
out of 10
May 31, 2022
Incentivized
Keeping track of our clients and policies. we also use it for following up and tracking any activities we do or need to do with each client.
AMS360 - An great solution among the Vertafore Product Suite
10
out of 10
May 20, 2022
Incentivized
We currently acquire smaller agencies and convert all agencies to AMS360, ImageRight, and BenefitPoint. I train agencies that come through …
Agency Management System review
9
out of 10
May 20, 2022
Incentivized
Agency Management System used daily by the majority of employees. I am responsible for download accuracy, posting commissions, and adding …
You'll always get more back from what you put into AMS360. ROI also means "Retention of Insureds"!
9
out of 10
May 20, 2022
Incentivized
AMS360 is used by all people (producers, CSRs, marketers, HR, and Accounting ) inside and outside of our main office. AMS360 allows …
Pros and Cons of AMS360
8
out of 10
April 28, 2022
Incentivized
I use AMS360 as my agency management system. Insurance sales, service, and document storage are all done using this system. I have also …
AMS360, an agency's best companion
6
out of 10
March 04, 2019
Incentivized
We started using AMS360 just 6 months back when our new client was using AMS360 for their agency. I have been a HawkSoft user for 8+ …
Reviewer Pros & Cons
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What is AMS360?
Vertafore in Denver offers their insurance agency management software. AMS360 offers production and renewal analysis, a general ledger, a client portal, and other management tools.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is AMS360?
AMS360 Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content?
- Business Problems Solved
AMS360 is a versatile software that is widely used by insurance agencies for various purposes. It caters to the needs of different teams within the agency, including producers, CSRs, marketers, HR, and accounting departments. Producers find AMS360 incredibly valuable as it provides instant access to client information, enabling them to efficiently service and retain clients. Additionally, the platform facilitates the submission of new and existing accounts to marketing departments seamlessly.
One of the standout features of AMS360 is its ability to download policy and claim information from most standard insurance carriers, enabling users to quickly access important data. Moreover, for non-standard and E&S carrier policies, AMS360 allows for easy attachment to client accounts. The software also drives commercial lines sales in specific niche markets by providing a platform for inputting initial information and attaching carrier supplemental apps. Beyond sales and service, AMS360 doubles as an agency management system, facilitating document storage alongside insurance activities. While some users initially found its interface different from other systems, they quickly adapted to its navigation and found it easy to update information accordingly.
Integrating seamlessly with PL Rating for data exportation enhances the efficiency of AMS360 when acquiring customer data for new submissions. This scalability makes AMS360 an ideal solution for agencies of varying sizes. For daily agency management tasks such as download accuracy, commission posting, and user management, AMS360 proves to be a reliable tool that is utilized by the majority of employees. However, some users have reported negative experiences with AMS360's customer support and contract policies, leading to dissatisfaction with the company's services.
Attribute Ratings
- 9.1Likelihood to Renew3 ratings
- 10Availability1 rating
- 6Performance1 rating
- 5Usability1 rating
- 7.7Support Rating2 ratings
- 8Implementation Rating1 rating
- 7Configurability1 rating
- 8Product Scalability1 rating
- 5Ease of integration1 rating
- 6Vendor pre-sale1 rating
- 8Vendor post-sale1 rating
Reviews
(1-7 of 7)
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October 20, 2023
AMS360 (Vertafore) - in my experience, doesn't play nice when you have to leave them
President
Group Underwriters Agency, Inc, an ICS Financial Company (Insurance, 1-10 employees)
Score
1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My agency was purchased and I contacted Vertafore, AMS360, to let them know that the new owner wanted to use a different software package. I further explained that I wanted to stay with AMS360 (Vertafore) and needed to keep them shining in a good light in order for that to happen when the contract with this new other carrier came around again. I appealed to AMS360 and its various people who are in charge and explained the situation and was repeatedly told sorry, but you signed a contract. While I do believe in a contract, I also believe that "good faith" means more about how a company operates in the real world. When you are stuck to your contracts and unwilling to provide real world work-arounds, in my opinion, you become mindless. As you can imagine, this has not gone over well with my new owner. It is costing our agency over $1,000 per month for the remainder of our contracted term. In short, that means in excess of $8,000 total. I was trying to save Vertafore and AMS360 and get them back int he agency and, in my experience, they seem more interested in their short term gains than long term potentials.
Very sad....truly not a company I want to do business with if this is how they are treating their "agency partners".
Pros and Cons
Support
Processes
Cancellation processes
Desire to regain customer faith
Likelihood to Recommend
If you plan to never switch away from them, then I think they are a great software package. Never need to save money, never need to downsize, never get purchased, in my experience, never, never, never ask for an early termination of a contract. Those are whole lot of nevers.
May 31, 2022
AMS360 is a good fit for our agency
Owner/agent
Sagen & Associates Insurance (Insurance, 11-50 employees)
Score
7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Keeping track of our clients and policies. we also use it for following up and tracking any activities we do or need to do with each client.
Pros and Cons
Integration with carriers websites
Advanced technology
Options
Document management
Training/setup
Cost
Likelihood to Recommend
I love the functionality of it and the ability to have many optional services so you can order only what you need for each user. I feel like it is fitting for any agency but the pricing eliminates a lot of smaller agencies.
May 20, 2022
AMS360 - An great solution among the Vertafore Product Suite
Verified User
Professional in Corporate
Insurance Company, 1001-5000 employees
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We currently acquire smaller agencies and convert all agencies to AMS360, ImageRight, and BenefitPoint. I train agencies that come through the conversion process to transfer workflows and procedures from all other management systems into AMS360. It's a great platform, my favorite among other management systems, and I have worked on Epic, TAM, HawkSoft, Sagitta, etc. It is a great solution for account management, and it's a scalable solution that manages to meet the needs of agencies, both big and small.
Pros and Cons
Customization
Importing and exporting capabilities
Integrated services
Quicker turn around on necessary features and updates
Additional automation options
Updating forms and mapping help menus
Likelihood to Recommend
Scalability, ease of use, ease of access, integrated services.
This solution works for 2 man shops all the way up to 150+ with shared services, etc.
Vertafore is working towards a unified look/feel, which will only solidify the need to work with any/all of their products.
May 20, 2022
Agency Management System review
Verified User
Administrator in Other
Insurance Company, 11-50 employees
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Agency Management System used daily by the majority of employees. I am responsible for download accuracy, posting commissions, and adding and deleting users, among other things.
Pros and Cons
Reports
Tracking commissions
Download
Some areas are not editable by administrator
Occasional errors and application locks
Likelihood to Recommend
Ability to view and or print/email summary of insurance
Production and book of business reports relatively easy to use
Too many coverage codes making it confusing
Security setups complicated
May 20, 2022
You'll always get more back from what you put into AMS360. ROI also means "Retention of Insureds"!
Executive Producer , Broker/ Owner-Partner
Insurance Source Inc (Insurance, 11-50 employees)
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
AMS360 is used by all people (producers, CSRs, marketers, HR, and Accounting ) inside and outside of our main office. AMS360 allows producers to have instant access to their clients and related information to service and retain them. Submitting new and existing accounts from within the platform to personal and commercial marketing departments (and setting suspense) is relatively simple and smooth. Most standard insurance carriers download policy information & claim information for quick access. Non-standard and E&S carrier policies are easily attached to the client's account for access. I personally am commercial lines sales specific to certain niche markets, which requires me to not only input initial information to pre-fill the in-system Acord forms but also attach the array of carrier supplemental apps also needed for quoting and issuance.
Pros and Cons
Quick entry of new client information
Instant access to most policy and billing information
Exceptional reports for management and producers
Accounting Departments love the direct bill reconciliation
Certificates of Insurance
Vehicle ID cards
Direct fill Acord forms would be preferred in lieu of AMS360 field fills that don't always transfer to the Acord
Ability to interact with other 3rd party software other than Microsoft for emails, letters, etc. (i.e., Google)
The ability of turning off forms to States the agency does not operate in
Likelihood to Recommend
When we formed our company 21 years ago, we looked at the top 2 agency management software programs, and AMS360 checked all the boxes. We've been through AMS buyouts up through the current Vertafore ownership, and AMS360 is still the best suited for our operations, IMO. I do not see any scenario where it would be less appropriate.
April 28, 2022
Pros and Cons of AMS360
President
PLEASANT VALLEY AGENCY, INC (Insurance, 1-10 employees)
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use AMS360 as my agency management system. Insurance sales, service, and document storage are all done using this system. I have also begun to use AMS360 as my accounting and reconciliation software for my agency. I will be transitioning from QuickBooks to AMS360 completely within 2 to 3 years.
Pros and Cons
Cloud based storage
Multi user capability
Bridging of information to quote
Ease of producing and printing reports
Accounting procedures
Document retrieval
Likelihood to Recommend
AMS360 is well suited for my agency as they have multi-user capability. They have a simple policy add process, and the organization and storage of accounts and documents are good. I find reports difficult to run for certain tasks. I believe the report feature can be simplified to a quick run feature.
March 04, 2019
AMS360, an agency's best companion
Subject Matter Expert
Pi tech Solutions Pvt. Ltd. (Insurance, 11-50 employees)
Score
6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We started using AMS360 just 6 months back when our new client was using AMS360 for their agency. I have been a HawkSoft user for 8+ years. When I started learning AMS360, it was a different experience for me, compared to HawkSoft. Learning basic things like viewing/updating information for a customer was a piece of cake due to the easy to use interface offered by the system. However, activities like attaching files to client or policy, or creating an activity (also called as suspense), took some time to figure it out. But customer support and help guides came to the rescue. Now, after more than 6 months of using the system daily, I can say I've gotten used to it. Though AMS360's interface seems like a different species compared to HawkSoft's UI, once you get used to it, it kinda grows on you. All information like policy details, activities, and documents are easy to navigate and update. One of the best things about AMS360 is its seamless integration with PL Rating. All customer data can be exported to PL Rating for new submission in a single click. AMS360 is good software, but it could be better with better, more intuitive, and faster UI.
Pros and Cons
Seamless integration with PL Rating to export customers for the re-marketing of policies.
Easy to navigate all sections of the customer information.
Very useful activity section which can be utilized for your agency's needs.
Lacks faster, intuitive, modern User Interface.
Lacks option to search for data in activities.
Does not create logs even for closed activities (suspense).
Likelihood to Recommend
If you use PL Rating, AMS360 is highly recommended due to their seamless integration. Also, if you are looking for a system to use on the cloud, it is best. But if you are an offline user, then maybe it's not for you.