Knowledge Base - ServiceHub (2024)

FAQs

What is knowledge base service? ›

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

In your knowledge base, you can create articles that answer questions visitors may have about your business. You can organize these articles into categories and subcategories, as well as tag them with relevant search terms.

Microsoft Knowledge Base (MSKB) was a website repository of over 150,000 articles made available to the public by Microsoft Corporation for technical support. It contained information on many problems encountered by users of Microsoft products.

Knowledge base software is defined by TechTarget as: …a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online… a knowledge base is used to optimize information collection, organization, and retrieval for an organization, or for the general public.

What is a knowledge base? A knowledge base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. It's designed to make it easy for people to find solutions to their problems without having to ask for help.

For example, your company could have a knowledge base that covers onboarding, work policies, standard operating procedures (SOPs), and guides for using software or machines. Most companies you interact with online will have some type of knowledge base, which they may have built using knowledge base software.

What is a Knowledge Base in Customer Relationship Management? Knowledge Base can be defined as a repository or storage of information about a business's products and services. The knowledge base contains reference materials, How-To guides, specifications, use cases, and much more.

Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward.

A knowledge base is a resource that is organized and easy to search, making it a useful reference tool. A chatbot is a dynamic resource that allows users to ask questions and receive answers in real-time, making it a useful tool for customer service and support.

Google's search results sometimes show information that comes from our Knowledge Graph, our database of billions of facts about people, places, and things.

Can I use SharePoint as a knowledge base? ›

SharePoint is not actually knowledge base software, so you need to build it using the Wiki Pages feature, or use other third-party knowledge base software that deploys on top of SharePoint. This removes the advantage of using Microsoft because you have introduced another supplier.

Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base (KB) inside of Salesforce – a collection of articles with relevant information about your products and services, to encourage a self-service model for your customers to solve their own queries.

AI-powered knowledge bases are a comprehensive repository of information made up of several different kinds of content. All of this information allows businesses to efficiently manage, access, and leverage diverse forms of data to enhance customer support, decision-making, and overall operational effectiveness.

A SaaS knowledge base is a knowledge base you create, host, and maintain using software and a platform offered by a third-party company.

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

Knowledge Based Services, also referred to as Advisory and Assistance Services (A&AS), relates to tasks that require the application of detailed processes or technical knowledge. The majority of Knowledge Based Services are classified into one of the following subdivisions: Engineering Management Services.

The Knowledge Services team works collaboratively with member firms and global business unit leadership to craft solutions for business priorities, encourage adoption of knowledge sharing tools, and drive behaviors that enable our practitioners to create connections that lead to collaboration, insight and innovation.

Knowledge-based systems (KBSes) are computer programs that use a centralized repository of data known as a knowledge base to provide a method for problem-solving. Knowledge-based systems are a form of artificial intelligence (AI) designed to capture the knowledge of human experts to support decision-making.

Simply put, Knowledge as a Service (KaaS) is a cloud-based service model that helps boost your business's productivity and optimize cost by providing expert networks, industry reports, market analysis, research databases, and other types of specialized knowledge resources for your employees and customers as well.